Customer support
Email: support@presencelabs.in
To help us respond, include your order number, the email used at checkout, and a concise description of your request. Do not email complete card details, UPI credentials, passwords, one-time passwords, or other banking authentication information.
Order and delivery support
For order status, address corrections, tracking, or delivery issues, use the subject “Order Support” and include your order number and tracking details. Delivery damage, missing items, incorrect products, and defective-on-arrival claims should be reported within 48 hours with clear photographic or video evidence and the original packaging retained.
Cancellations and warranty claims
For a cancellation request, use the subject “Cancellation Request” and provide a clear reason before dispatch. For a manufacturing issue within the six-month limited warranty, use “Warranty Claim” and include your proof of purchase, serial number, and evidence of the issue. Please do not ship a product to any address until support provides written authorization and instructions.
Privacy requests
To unsubscribe from updates or request access, correction, or deletion of information, email us from the address associated with your waitlist entry or order and use the subject “Privacy Request”.
Business information
Brand: Presence Labs
Operated by: Tecstrix Infosystem, a partnership firm established in India
30A, Char Rehat
Baluganj, Agra
Uttar Pradesh 282001
India
Products are dispatched from Ghaziabad, Uttar Pradesh. The correspondence address above is not a walk-in service centre or an authorized returns location.